Privacy Policy

1. Introduction

Welcome to cv998. This Privacy Policy explains how cv998 (referred to as "we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you use our website at https://cv998.club (the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This policy applies to all users of the cv998 Platform, including visitors who browse without registering and registered members who engage in cricket betting, live casino games, and other services offered on the Platform. We are committed to maintaining your trust by handling your data responsibly and transparently in accordance with applicable standards and best practices.

2. Information We Collect

We collect information in two primary ways: information you provide directly to us and information we collect automatically when you use the Platform. The types of data we collect depend on how you interact with cv998.

Information You Provide Directly

• Account registration details including full name, date of birth, email address, and contact number (used for identity verification and account security).
• KYC (Know Your Customer) documents such as national identification card (NID), passport, or other government-issued identity documents, as required by responsible gaming and fraud prevention obligations.
• Deposit and withdrawal transaction details including payment method identifiers for bKash, Nagad, Rocket, Upay, and supported bank accounts (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.).
• Communications and support messages you send to us via our support email, including queries, complaints, and feedback submitted by users based in Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh.

Information Collected Automatically

• Technical data including IP address, browser type and version, device type (iOS or Android), operating system, and screen resolution, which helps us optimize the Platform for Bangladeshi mobile users.
• Usage data including pages visited, betting activity, game sessions, time spent on the Platform, and clickstream data used for analytics and Platform improvement.
• Cookie and tracking data as described in the Cookies section of this Privacy Policy.

3. How We Use Your Information

cv998 uses the information we collect for the following purposes. We do not use your personal data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.

• Account creation, maintenance, and verification — to register your account, authenticate your identity (KYC), and keep your account secure.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, and supported banks accurately and securely.
• Customer support — to respond to your queries, complaints, or feedback and to improve the quality of support we provide to players across Bangladesh.
• Responsible gaming and fraud prevention — to monitor for signs of problem gambling, underage access, fraudulent account activity, and to enforce our Terms & Conditions and responsible gaming obligations.
• Platform improvement and analytics — to analyse usage patterns, improve our website performance, personalise your experience, and develop new features and game categories that better serve Bangladeshi players.

4. Sharing of Your Information

cv998 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Trusted service providers — We work with carefully selected third-party service providers (including payment processors, identity verification services, and platform analytics providers) who assist us in operating the Platform. These providers are contractually obligated to maintain the confidentiality and security of your data and may not use it for any purpose other than providing services to cv998.
• Legal and regulatory requirements — We may disclose your information if required to do so by applicable law, court order, or lawful request from a competent authority or regulatory body.
• Business transfers — If cv998 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified via a prominent notice on our Platform prior to such a transfer.

In all other circumstances, your personal data remains private and is not shared with outside parties. We do not partner with advertising networks or allow cross-site tracking of our users.

5. Payment Data and Bangladesh Payment Methods

cv998 supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay — the most widely used mobile financial services in Bangladesh — as well as transfers from major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others. When you initiate a payment transaction on the Platform, you are redirected or connected to a secure, encrypted payment channel operated by our trusted payment partners.

cv998 does not store your full mobile wallet credentials, card numbers, PINs, or bank account passwords on its own servers. Only a tokenised transaction reference is retained for our records, reconciliation, and dispute resolution purposes. Your payment data is handled in accordance with the security requirements of our payment partners and applicable financial data protection standards.

6. Cookies and Tracking Technologies

cv998 uses cookies and similar tracking technologies to improve your experience on the Platform, understand how users interact with our website, and support certain core site functions. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Essential cookies — Required for the Platform to function correctly. These include session management cookies that keep you logged in securely and prevent cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies — Help us understand how visitors use the Platform (pages visited, time spent, bounce rate). This data is aggregated and anonymised; it does not identify you personally. We use this data to improve site performance and content for users across Bangladesh.
• Preference cookies — Remember your language, display preferences, and other settings so you do not have to re-enter them each time you visit the Platform.

7. Data Security

cv998 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption across all pages of the Platform, restricted access controls so that only authorised personnel can access personal data, regular security assessments and vulnerability reviews, and secure data storage practices for all account and transaction records.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. If you suspect that your cv998 account has been compromised or that your personal data has been accessed without your authorisation, please contact us immediately at [email protected] so that we may take prompt action to protect your account.

8. Data Retention

cv998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Account data is retained for the duration of your active account plus a reasonable period after account closure to allow for dispute resolution and legal compliance. Transaction records are retained in line with applicable financial record-keeping requirements. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

9. Your Rights

As a user of the cv998 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account details for identity verification purposes.

• Right to access — You may request a copy of the personal data we hold about you at any time.
• Right to rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — You may request deletion of your personal data subject to any legal retention obligations that require us to retain certain records.
• Right to restrict processing — You may request that we limit how we use your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to withdraw consent — Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

10. Protection of Minors

cv998 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal information to us. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our records. Parents and guardians are encouraged to monitor the online activities of minors in their care and to use available parental control tools to prevent underage access to online betting and casino platforms.

11. Changes to This Privacy Policy

cv998 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will post the updated version on this page and update the effective date at the top of the document. We may also notify registered users of significant changes via email or a prominent notice on the Platform.

Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv998 handles your personal data, please contact our support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 7 days a week and aims to respond to all privacy-related queries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Does cv998 share my personal data with other companies?

cv998 does not sell your data to advertisers or third-party marketers. We only share your data with trusted service providers (such as payment processors and KYC verification services) who are contractually bound to protect it, and only when legally required by applicable authorities.

How can I request deletion of my account data?

You may submit a data deletion request by emailing [email protected]. We will process your request within 30 days and confirm deletion. Please note that certain data may be retained where legally required (for example, transaction records for fraud prevention purposes).

Is my bKash or Nagad payment information stored on cv998?

cv998 does not store your full bKash or Nagad account credentials on its servers. Payment transactions are routed through secure, encrypted third-party payment gateways. Only a tokenised reference (not your full account number or PIN) is retained for transaction reconciliation purposes.

How does cv998 protect my data from unauthorised access?

We implement SSL encryption across all Platform pages, restrict internal data access to authorised personnel only on a need-to-know basis, conduct regular security reviews, and maintain secure data storage practices. While no online platform can guarantee absolute security, we take every reasonable measure to protect your personal information.